eCRM

Electronic Customer Relationship Management

e-CRM involves the integration of Web channels into the overall enterprise CRM strategy. Compared with traditional CRM, the intergrated information for e-CRM  can be more efficient to communicate with customers.

Earrow's e-CRM system can support a seamless customer experience and maximize customer satisfaction, customer loyalty and revenue. This simple e-CRM system we cater can be implemented in a secure cloud service , so you don't have to worry about security and you can access your e-CRM from anywhere even with your tablet or mobile phone.

 

Sales and Customer Service Management

Sales and Customer Service is an important CRM function that streamlines and enhances the operations of your sales team. The system includes many electronic activities needed by  sales and Customer Service teams including,

  • Contact Management
  • Purchase Order Management
  • Quotation issue, Inventory
  • Customer Information Management
  • Invoice Handling

Marketing Management

  • email Marketing
  • eCampaigning  

Our e-CRM system contains advertising and campaigning  via e-mails, conducting online Lead Forms, newsletters and more other functions specifically useful to achive your organization's wide marketing goals.

 

Supplier List Management

 Accurate and up-to-date supplier information for all your business partnerships should be handled easily to reducing the risk mitigations. Let our e-CRM system do this work for you, 

  • Pricing 
  • Inventory 
  • Quotation handling 
  • Supplier's Contact Management